This kind of person came to the correspondent of the tourist association.
I felt very proud and nostalgic.
Lecturer of "town walk leader training (hospitality course)" is Masanori Shikita, who plays a concierge at Nihonbashi Takashimaya. 67 years old.
A good-looking uncle wrapped with a soft expression.
I was comfortably drawn into the story by the voice that passed well and the rich expression.
The "Edo Town Walking Leader Training" is a workshop for correspondents, cultural property supporters, sightseeing ambassadors, Miss Chuo, etc. in Chuo-ku.
This year, we will conduct two lectures on the role and knowledge of the leader, travel laws and regulations, and set up a model course and conduct on-the-job training to actually lead, and on July 29 as the fourth workshop "Hospitality Lecture "was held.
I was in Tokyo in 2020, and I participated because I wanted to do what I could do at that time.
Mr. Shikita talked about Takashimaya's management philosophy, customer satisfaction, and as a concierge pursuing "best hospitality" starting with the history of the department store industry and situation analysis.
These contents may be something that can be obtained from many business books.
However, the shorter the time I felt, each one came into my body honestly.
The many episodes that I had been working on were fascinating.
"To make a lot of friends who have information. It will be a source of information."
"I'm close to the customer and look for an answer that's close to me."
"Preparing the customer with an optional answer."
I felt that the charm of Shikita Concierge was that they noticed the situation, acted quickly, and enjoyed creating smiles.
Speaking of which, I have erased the on-the-job training of the third workshop from my memory for a while.
I thought I was doing a simulation that guided me at key points while taking the lead with a flag, but I made a mistake in one corner to bend and almost crossed a road without a pedestrian crossing, The rows of lead fell apart, spread all the way, and there were no appropriate words to give instructions, so I forgot that this training had not been done and forgot to drink.
"Would you like to acknowledge the regret that your power did not reach and make use of it next?"
I felt like I had received such encouragement from Mr. Shikita.
By the way, I wrote earlier, "I felt nostalgic."
When I was a student, I worked part-time at Takashimaya during my mid-year and year-end gifts, and maybe I met him at that time.
